SUPPORT
Something not working? Tell us
Write to us and we answer the address you give, usually within one working day. If it is quicker, the four questions below cover most of what people write in about.
Prefer email? support@itsallset.app
Before you write
- I cannot sign in
- Use “Forgot password” on the sign-in screen. If it says your access is paused or closed, a manager at your company changed it — they are the only ones who can switch it back on.
- Will I lose work if I have no signal?
- No. Everything you record is written to your device first, and a bar at the top of the screen tells you how many changes are waiting to sync.
- How do I get a copy of my data, or delete my account?
- In the app: Menu, then “Your data and account”. It exports everything held about you as one file, and the same screen explains exactly what deletion removes and what has to stay.
- My calendar is not showing new bookings
- Open the property and run the calendar sync. Bookings arrive when the feed is read rather than the moment a guest books, so a stay made minutes ago may not be in yet.
Write to support
The more of this you fill in, the fewer questions we have to send back. Only the first four need an answer.